Our channels are streamed in full HD. The quality of the stream largely depends on the connection speed you receive from your Internet Service Provider (ISP) and on the device you are using. We provide the stream at various speeds (bit rates) which will be picked up from your broadband speed along with the processor speed of your computer.
Archives: FAQs
On which devices can I enjoy Live streaming through beIN CONNECT?
On your computer/laptop, you can enjoy beIN CONNECT service
- PC: Edge and/or Firefox / google Chrome
- Mac: Safari and/or Firefox / google Chrome
Or on your smart phone and tablet devices:
What are the compatible iOS devices with beIN CONNECT?
beIN CONNECT is compatible with:
- iOS 12 and above
How does the VOD service work ?
You can rent or buy movies and shows from our extensive VOD catalogue. Your VOD wallet balance is not related to your monthly subscription.
How do I top up my VOD wallet?
You can recharge your VOD wallet through WhatsApp.
I’ve connected my beIN STREAM box, but there is no display on my TV. What should I do?
a.Ensure the beIN STREAM BOX is firmly plugged into the HDMI port.
b. Confirm that your TV is set to the correct HDMI input source.
c. Consider trying an alternate HDMI cable or port on your TV.
d. Try restarting both the beIN STREAM device and your TV.
My beIN STREAM box is not connecting to my Wi-Fi network. What could be the problem?
a. Confirm that your Wi-Fi network is operational and that other devices can connect to it.
b. Ensure that you’re entering the correct Wi-Fi password.
c. Try relocating the beIN STREAM device closer to your Wi-Fi router to enhance signal strength.
d. Restart both your Wi-Fi router and beIN STREAM box.
I’m experiencing buffering or playback issues during streaming. How can I improve the performance?
a. Ensure your Internet connection meets streaming speed requirements.
b. Close unused applications or devices using bandwidth.
c. Restart your beIN STREAM device.
d. Try connecting to a different Wi-Fi network.
The picture quality on my beIN STREAM box seems poor or distorted. How can I improve it?
a. Ensure the HDMI cable connecting the beIN STREAM box to the TV is securely plugged in.
b. Check for interference from nearby electronic devices and relocate them away from the beIN STREAM box
Why does my video keep stuttering or frequently show low quality?
The beIN STREAM box requires a robust Wi-Fi network for optimal performance. Poor video quality may indicate an unsuitable environment for the beIN STREAM device. Additionally, during peak household usage, shared bandwidth can affect service quality.