Archives: FAQs

Can I delete my account?

Please reach out to customer support via this link


How to cast from beIN CONNECT to TV?

beIN CONNECT supports Chromecast and Apple TV AirPlay casting.

Chromecast (for iOS and Android)
When the video is playing on your device, click on the icon as shown on the below screenshot and select your Chromecast device. Please make sure your device and Chromecast are connected to the same network. Please note for iOS, the app needs access to “Local Network”. Local network access for beIN CONNECT can be enabled in the iOS setting. 

For more info about casting to Chromecast, please visit : Google page    

Apple TV /AirPlay (for iOS only)
When the video is playing on your device, click on the icon as shown on the below screenshot and select your Apple TV device. Please make sure your device and Apple TV are connected to the same network. 

For more info about casting to AirPlay, please visit : Apple Page

 How can I watch in 4K ?

To enjoy the beIN 4K viewing experience, you need the following:

  • beIN 4K Media Server Box or beIN TV VIP or beIN TV.
  • 4K TV.
  • beIN is broadcasting event in 4K.

How can I add free channels on the “Pace” or “Technicolor” receiver?

To add the free channels, please follow these steps:

  • Press the “beIN” button on your remote control
  • Press “Settings”
  • Press “Installation”
  • Press “Free to air installation”

I have an Al Jazeera Sport STB IR 3000 HD, I am unable to renew or upgrade my subscription

As part of our continuous endeavors to constantly improve beIN subscribers’ TV viewing experience, we have decided to discontinue AJS STB (IR 3000 HD).

Currently if you are using Al Jazeera Sport STB IR 3000H HD nothing happens to your subscription. However; upon your subscription expiration, you will need to purchase one of our modern beIN receivers

Contact your nearest dealer for more information.

How can I change the match commentator language on a “Pace” or “Technicolor” receiver?

You can do so by pressing the “Language” button on your remote control.

How can I add channels on the “Pace” or “Technicolor receiver”?

To add channels, please follow these steps:

  • Press the “beIN” button on your remote control
  • Press “Settings”
  • Press “Installation”
  • Press “beIN Installation”

How can I adjust or delete channels on a Humax receiver?

You can adjust or delete channels by following these steps:

  • Press the “beIN” button on your remote control
  • Press settings
  • Press edit channels

Following this, you can also adjust, delete or move the desired channels.

What frequencies should I use to watch beIN channels?

Please visit our frequencies page.

How can I change the match commentator language in a Humax receiver?

You can do so by pressing the “Language” button on your remote control.