Archives: FAQs

Why do I need to update the software of my Set-top-box?

To enhance your viewing experience, a critical software update on your Set-top-box is required and needs to be done to avoid viewing disruption.

Does beIN provide free channels?

Yes, we have two FTA channels “beIN SPORTS and beIN SPORTS NEWS” free to watch.

You can easily find the frequencies of our free channels.

What is the streaming quality of the channels?

Our channels are streamed in full HD. The quality of the stream largely depends on the connection speed you receive from your Internet Service Provider (ISP) and on the device you are using. We provide the stream at various speeds (bit rates) which will be picked up from your broadband speed along with the processor speed of your computer.

How to Contact Us

Please contact us through Contact us Page

How do I activate a promotional code?

  1. Visit voucher redemption page
  2. ِِEnter the code
  3. Create and verify your CONNECT Account

How can I update/change my personal information?

Sign in to your account, go to My account and then to My personal details.

On which devices can I enjoy Live streaming through beIN CONNECT?

On your computer/laptop, you can enjoy beIN CONNECT service

  1. PC: Edge and/or Firefox / google Chrome
  2. Mac: Safari and/or Firefox / google Chrome

Or on your smart phone and tablet devices:

  1. By downloading the iOS application from this link
  2. Or by downloading the Android application from this link

What are the compatible iOS devices with beIN CONNECT?

beIN CONNECT is compatible with:

  • iOS 12 and above

About beIN CONNECT?

beIN CONNECT gives you the opportunity to enjoy your favorite sports and entertainment any time and any place from your computer, laptop, smartphone and tablet (iOS and Android) within the MENA (Middle East and North Africa) region:

Algeria, Bahrain, Chad, Djibouti, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine (including the Gaza Strip and the West Bank), Qatar, Saudi Arabia, Somalia, Sudan, Syria, Tunisia, United Arab Emirates and Yemen.

How to download beIN Player to watch live streaming on beIN CONNECT?

Once you load the watch live page , the browser will automatically download beIN player.

For some browsers (Chrome/Firefox), the download might be blocked and an icon will appear in the browser . Please click on the icon, and click “Always allow pop-ups from the website “ then refresh the page to complete the download.

  1. Click on the downloaded file.
  2. The installation will start automatically. The player requires Administrator Access in your computer to have the privilege to start the installation.
  3. Once completed, a success message will be shown to confirm successful installation.
  4. Refresh the page and the player will play automatically.