Archives: FAQs

035 – Wi-Fi connection in progress

Wait for the connection to be established.
If the problem persists, try rebooting the beIN STREAM box.

040 – Problem connecting to the internet

Ensure that the Internet connection is working.
Ensure that the router firewall configuration is not blocking the beIN STREAM box.
Wi-Fi networks with login web pages (known as “captive portals”) are not supported by the beIN STREAM box (for example: hotel Wi-Fi).

041 – Unable to connect to configured Wi-Fi

Ensure Wi-Fi access point provides DHCP.

042 – Incomplete Wi-Fi connection

Wait for the connection to be established.
If the problem persists, try rebooting the beIN STREAM box.

043 – Problem connecting to the Wi- Fi network

Wait for the connection to be established.
If the problem persists, try rebooting the beIN STREAM box.

120 – Streaming interrupted

The beIN STREAM box will automatically try recovering.
If the problem persists, reboot the beIN STREAM box.

121 – Streaming interrupted

The beIN STREAM box will automatically try recovering.
If the problem persists, reboot the beIN STREAM box.

122 – Streaming interrupted

The beIN STREAM box will automatically try recovering.
If the problem persists, reboot the beIN STREAM box.

123 – Streaming interrupted

The beIN STREAM box will automatically try recovering.
If the problem persists, reboot the beIN STREAM box.

125 – Inadequate bandwidth for viewing

Check the Internet connection has the required minimum bandwidth for the service.
Check that the other devices on the network are not using up the bandwidth, causing the available bandwidth to be reduced to below the minimum required by the beIN STREAM box.
If the cause of the bandwidth shortage has been identified and resolved, reboot the beIN STREAM box to try again.