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The Survey (the ‘Survey’) is subject to the following Terms and Conditions (‘Terms’) and by entering the Survey you confirm that you have read, understood and agree to be bound by them.

Eligibility

1. By entering the Survey, you warrant to beIN MENA WLL (‘beIN’ and/or “we”) that all information submitted by you regarding yourself, and your survey entry (‘Entry’), is true and accurate and complete in every respect. beIN reserves the right to verify any information provided in connection with your Entry. We may refer to you as “You” or “Entrant”.
2. The Survey is open to residents or citizens of the Middle East & North Africa, above 18 years old, where beIN channels are available.

Entry

3. An Entrant is limited to one Entry for the Survey.
4. All Entries must be received by the date mentioned in the invite to participate to the survey sent by email or through a pop up/ notification on any of beIN’s websites and apps (‘Closing Date’).

Entry Content

5. Entries should be submitted by the Closing Date and in the manner set out in these Terms. Failure to do so may result in disqualification.
6. Entrants are required to take full responsibility for the content of their Entry and for ensuring that their Entry complies with these Terms.
7. Incomplete and ineligible entries will be deemed invalid. Entries will also be deemed invalid if they breach these Terms as determined by beIN in its sole discretion.

Prize-winners

8. Prize will be communicated in the Survey invitation sent by email or through a pop up or notification on any of beIN’s websites or mobile apps.
9. A draw shall be organized by beIN in order to select the winners of the Prize (“Winners”). Selected winner will be informed by email/WhatsApp or call.
10. beIN reserves the right, which all Entrants accept, to make all the necessary verifications with regard to the identity – in particular the age – and the address of the Entrants and consequently on the validity of their participation, in particular by requesting a copy of the documents attesting to their identity and civil status. In all cases, beIN reserves the right to assess the probative value of the documents provided by the winner(s).
11. Prize is not transferable or exchangeable. There will be no alternative to the Prize. beIN accepts no other liability or responsibility for any loss incurred by a winner or any other party if any prize (or any part of a prize) is unavailable for any reason.
12. If a Prize is not accepted or claimed by the 7 days from the date of awarding, the relevant winner’s entry will be deemed invalid and beIN reserves the right to distribute the unclaimed prizes to the next best ranking entry or entries (as applicable), as determined by beIN in its sole discretion.
13. Subject to what is set out in the paragraph below, the Winners of the Survey authorizes beIN, without time limit and worldwide, in any language and by any means, to communicate on their surname , first name, city of residence on any medium whatsoever (television broadcasts, advertising and promotional actions, reports, press, beinsports.com site, beIN SPORTS account on social networks, etc.) without restriction or reservation and without this confers on them a right to remuneration or any benefit other than Prize set out in these Terms. At any time, each winner may object in writing to the use of their first name, family name and country of residence by writing to beIN, as per the terms of Article 14.

Personal data

14. By participating to the Survey, beIN may collect and process personal data about you. To find out more about how beIN processes your personal data, please consult our https://www.bein.com/en/privacy-policy/.

General

15. As a prerequisite, the Entrant must have internet access in order to participate to the Survey. Entering the Survey is free of charge. beIN will never require you to make any payment to participate to the Survey.
16. beIN accepts no responsibility for Entries lost, damaged, or delayed whether due to transmission errors, website malfunction, computer error or otherwise.
17. beIN is not liable for any costs incurred including without limitation with respect to sending the content to beIN.
18. beIN will give each Winner the prize that will have been awarded to them and will not accept any claim or shall in no event be held liable in this regard. In addition, beIN shall not be held liable in the event of delivery problems or loss of postal or electronic mail.
19. We will not be liable for any loss or damage, however caused, to any Entries and bear no responsibility for incomplete or delayed entries
20. We reserve the right to cancel the Survey at any stage if we deem necessary, or for reasons beyond our reasonable control. We will have no liability to the entrants in respect of any such cancellation.
21. By submitting an Entry to the Survey, you grant to beIN an exclusive royalty-free worldwide commercial license unlimited in time, to use the Entry in all formats and in any medium of communication, including the rights of representation, reproduction, and adaptation for whatever purposes (including promotional purposes), without compensation, royalty, attribution or liability. You represent and warrant to beIN, with the intention that beIN shall rely on such representation and warranty, that each of your Entries is original, and that you own each of them exclusively and have the right, without the permission of any other person or legal entity, to license to beIN the rights in the Entry for all the purposes contemplated in these Terms.
22. beIN reserves the right in its absolute discretion to disqualify any Entrant if it believes that an entrant has breached any of the Terms, any applicable law (including without limitation copyright law) or has infringed the intellectual property of any other person. Each entrant acknowledges and agrees that any failure to comply with the Terms may lead to beIN disqualifying that person, without beIN being required to give any reason for such disqualification or granting any opportunity for challenge.
23. The Entrant hereby indemnifies beIN against any and all claims from a third party relating to the Entry submitted.

Governing law and jurisdiction

24. These Terms and any dispute or claim arising out of or in connection with them or their subject matter, validity, termination, or enforceability (including non-contractual disputes or claims) shall be governed by and construed in accordance with Qatari law and exclusive jurisdiction of Qatari Court.

CONTACT US

If you have any queries concerning your data please contact our legal department by email at menalegal@bein.com

Brining you the latest cinema releases straight to your home for only $10.
Turn your space into a cinema and watch the latest blockbusters on beIN ON DEMAND.

For more information, www.bein.com/en/ondemand

Starting from March 8^th, 2020, beIN will start to broadcast on its new frequencies on Es’hailsat 2. To avoid any service disruption, please retune your set-top-box to the new frequencies before March 15^th, 2020
The new frequencies will be as follows:

If you are experiencing difficulties with any of the following receivers, click here to view the demo video

If you are experiencing difficulties with any of the following receivers, click here to view the demo video

For more help, please call our Contact-Center

IMPORTANT SOFTWARE UPDATE!

To enhance your viewing experience, a critical software update on some set-top-boxes is required before January 02, 2021.

Please ensure that you have the latest software version to avoid viewing disruption. This update is only applicable to and required for IRDETO Software users (shown in the table below).

HOW TO UPDATE YOUR SOFTWARE

If you don’t have the latest software version, please follow the below instructions:

• Tune to beIN SPORTS HD1
• Click on Menu > Settings > System
• Click on IRDETO Software update and accept the update.

For more information, visit https://www.bein.com/en/contact-center/

VERIFY YOUR SOFTWARE UPDATE

Click on beIN > Setting > system > system information

Check the software version

In order to ensure you have the latest software version and avoid any viewing disruption, please cross check the software version of your set-top-box with the tables below, this table shows the latest version of software:

Now continue enjoying the best of sports and entertainment on beIN!

ONLINE SURVEY PRIZE DRAW RULES AND PRIVACY POLICY

PRIZE DRAW PERIOD The Prize Draw Period runs until Thursday 26^th March 11:59:59pm.

ELIGIBILITY The Prize Draw is open to those aged 18 and over living in the MENA region.  You are not eligible if, during the Prize Draw Period you are, you live with or your immediate family member (parent, child, sibling and spouse of any of the foregoing) is an employee, representative, or agent of beIN, or any of their subsidiaries, licensees or affiliates. By participating in the Prize Draw, all participants confirm that they have read, understood and accepted these terms and conditions. Any breach of these terms and conditions shall lead to invalidity of participation.

THE PRIZES One winner will be randomly selected and awarded the prize of one iPad, which will be sent to the winner within six weeks of confirmation of acceptance of the prize. The prize value is subject to change and there is no cash alternative offered.

HOW TO ENTER Participation in the Prize Draw is free and there is no obligation to participate.

Entry is dependent on full survey completion and prize draw opt in within the Prize Draw Period. Entrants must opt in at the end of the survey to enter the prize draw. All entries must be received before the end of the Prize Draw Period. All entries received after this date will not be counted. Only one entry per submission is permitted.

THE DRAW The random draw for the prize will take place no later than 10 business days after the closing date of the Prize Draw Period. The winner will then be contacted by phone within a further 10 business days of the draw and must confirm their full name and address to accept their prize.

If the selected entrant does not comply with the prize draw rules or does not respond within 3 attempted phone calls, that entrant will be disqualified and beIN retains the right to select an alternate winner.

The winner of the draw has the right to remain anonymous. Names or identifying participant details will only be published by client with the express permission of winner, whose permission is entirely voluntary.

LIABILITY beIN is not responsible for late, lost, misdirected, mechanically reproduced, misdelivered, incomplete, illegible, or unintelligible entries, messages or post; unavailable network connections; failed, incomplete, garbled, or delayed computer transmission; on line failures; hardware software or other technical malfunctions or disturbances; or any other communications failures or circumstances affecting, disrupting or corrupting the prize draw in any manner including without limitation, receipt of entries, entrance ability to participate in the prize draw, winner notification, or winner response to notification.  beIN reserves the right to hold void, suspend or cancel the promotion at any time where it is reasonable to do so. beIN reserves the right (at its sole discretion) to disqualify any individual it finds to be attempting to undermine the entry process, the website, and/or the legitimate operation of the promotion; or otherwise fails to comply with these prize draw rules. beIN are not responsible for any damage to entrant’s computer or electronic equipment occasioned by participation in the prize draw or downloading of any information necessary to participate in the prize draw. By entering, contestants agree to abide by these official rules and all decisions of beIN will be final and binding on all entrants.

PRIVACY STATEMENT Your privacy is important to us and we take great care in protecting the information you provide whilst participating in one of our research projects. By participating in this research project you consent to our use of your data under these terms and conditions.

INFORMATION WE COLLECT This research project involves the collection of some personal information. The legal basis for processing your data is consent and your co-operation in any beIN research project is voluntary at all times.

The personal information we collect will include your responses to the research project, which will contain your personal opinions as well as the following personal information, gender, age bracket, country of residence and nationality.

HOW WE USE YOUR INFORMATION We will only use your personal information for the reasons specified in this policy, unless you have specifically consented to, or opted in to, another use of your personal information.

The personal information we collect may be used for the following purposes:

– To send you information about a research project you have agreed to participate in

– Combined with the responses of all others who participated in the same research project and used on an aggregated basis to determine which groups of people think certain things more than others

– Anonymised to remove your identifying information and then reported back to the internal beIN client that commissioned the project

– Combined with further information the internal client (that commissioned the project) holds about you for research purposes (where you have given consent)

– To link your survey responses to your beIN account in order to perform additional analysis that will help us improve our products and services

– To re-contact you for further information on your responses

– To invite you to participate in other research projects

– To administer and operate incentives and prize draws for participating

– To re-contact you to validate your responses

– To respond to requests you may make of us

– To manage and improve our products, website, apps and services

– To respond to duly authorised information requests of governmental authorities or where required by law

– In connection with the sale, assignment, or other transfer of the business to which the information relates, in which case we will require any such buyer to agree to treat personal information in accordance with this Privacy Policy

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. If you would like to do this, please contact us at menalegal@bein.com.

SHARING YOUR INFORMATION If you are a winner of the prize draw your information will be shared with the beIN CRM team so that prizes can be delivered to you. We will only share the minimum amount of data required to be able to arrange delivery of the prize, usually this will be just your telephone number.

All of your personal information is treated as confidential. We will never intentionally disclose this information to any other third parties unless you request or consent to sharing your identifying information with them for a specified purpose.

We will not sell your personal information to third parties. Your information is not normally shared with anyone, except employees of beIN and our trusted third-party data storage partner. They will have access to the information needed to perform their functions, but may not use it for other purposes. They will never use your information to send you marketing. They must also process the personal information as set out in this Privacy Policy and as permitted by applicable Data Protection legislation.

HOW LONG WE KEEP YOUR INFORMATION Generally, we only keep your personal data for as long as we need, in order to use it for the reason(s) it was first collected.  If you would like us to delete it sooner, please contact us.

SECURITY The security of your personal information is very important to us.  We have put in place reasonable physical, electronic and administrative procedures to safeguard the information we collect.  All such information is held on secure servers and beIN complies fully with all applicable Data Protection legislation.

YOUR RIGHTS Your rights concerning your personal data are listed below. To exercise any of these rights, please submit your request to our Data Protection Officer (see the ‘Contact Us’ section below) and we will carry out any request to the extent required by applicable law.

– The right of access – you can ask to see the personal information we hold about you (along with certain other details) and we will show you free of charge (restrictions apply). We’ll need you to verify who you say you are.

– The right to rectification – if the information we have about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your information with others, we’ll let them know about the rectification where possible. If you ask us, we’ll also tell you who we’ve shared your information with.

– The right to erasure – you can ask us to delete or remove your information in some circumstances, such as where we no longer need it or you withdraw your consent (where applicable). If we’ve shared your information with others, we’ll let them know about the erasure where possible.

– The right to restrict processing – you can ask us to ‘block’ or suppress the processing of your information in certain circumstances, such as where you contest the accuracy of that information or object to us processing it. It won’t stop us from storing your information but we’ll tell you before we lift any restriction. If we’ve shared your information with others, we’ll let them know about the restriction where possible.

– The right to data portability – you have the right, in certain circumstances, to obtain information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere.

– The right to object – you can ask us to stop processing your information if we are: relying on our own or someone else’s legitimate interests to process your information; processing your information for direct marketing; or processing your information for research.

– The right to withdraw consent – if we rely on your consent as our legal basis for processing your information, you have the right to withdraw that consent at any time.

UPDATES We reserve the right, at our discretion, to modify our privacy practices, update and make changes to this Privacy Policy at any time. If we make any changes, we will update our policy on our website.

CONTACT US If you have any queries concerning your data please contact our legal department by email at menalegal@bein.com